Seller Policy Pages

1. Definition and Explanation

1.1 The following terms used in this Agreement (including these General Terms and Conditions) or in any document referred to in this Agreement shall have the following meanings, unless expressly defined otherwise in this Agreement or therein:

"Agreement" means the TT-business Merchant Registration Form to which these General Terms and Conditions are attached, including any schedule, addendum or other attachment to any of the foregoing, including all amendments, supplements and changes thereto;

"Applicable Law" means any applicable law, statute, ordinance, order, judgment or guidance passed or issued by Parliament, the Government or any competent court or authority in Singapore now or in the future;

"Business Day" means any day other than a Saturday, Sunday or public holiday in Kuala Lumpur, Singapore;

"Contribution" has the meaning given to it in Clause 6 of these General Terms and Conditions;

"Customer account" refers to the customer's registered account on the TT company platform;

"Driver" refers to the party that delivers the products ordered by the customer through the TT-business platform;

"Life cycle" refers to the date of the TT-business food merchant registration form submitted by the TT company wholesaler;

"Merchant Outlet Store" refers to a restaurant or business place owned, managed and registered by the Merchant, which may be modified and added to TT-business services from time to time according to the agreement between the parties;

"Merchant Details" means the Merchant Details set out in the Agreement;

"Merchant SOP" refers to the standard operating procedure for merchants using TT-business services, which TT-business may modify from time to time at its sole discretion, with or without notice;

"Merchant wallet" refers to the merchant fund account held in TT Company, which is used to hold transaction funds;

"Net Sales Credit" means the total price of the Products in the transaction, excluding any taxes (including but not limited to any sales and service tax): (a) after deducting any discounts offered by the Merchant on the TT-business platform; (b ) does not include Merchant Service Fees, Merchant Surcharges and other charges recorded in the systems of TT-business or its affiliates (if any and applicable);

"Order" refers to the product order placed by the customer on the TT company platform;

"Parties" refers to TT Company and the merchant collectively, and "Party" refers to any one of them;

"Commodity" refers to the merchandise and/or beverages sold by merchants through the TT-business platform;

"Service Fee" has the meaning given to it in Clause 7.1 of these General Terms and Conditions;

"TT Company Merchandise" refers to the e-commerce platform operated through the mobile application or website (TT-business) operated by TT Company;

"TT-business platform" refers to the commodity procurement platform operated by TT-business on the TT company platform to provide TT-business commodity services and operations;

"TT Company Commodity Services" refers to commodity ordering and distribution platform services, merchants can sell their products through the c TT-business platform, and customers can order products through the TT-business platform, and delivery can be determined by the company's machine or any other method determined by TT-business conduct;

"Transaction" means any transaction in which a customer orders and pays for a product from a Merchant through the TT Company Platform; and

"Transaction Fund" refers to the total amount paid by the customer for the transaction through the TT-business service on the TT-business platform.

1.2 In the Agreement (including these General Terms and Conditions):

(a) references to a Statutory Clause shall include that Clause and any regulations made thereunder as amended or re-enacted from time to time, whether before or after the date of the Agreement, and any past statutory clauses or regulations (as amended from time to time or re-enactment) such regulations or regulations have directly or indirectly superseded;

(b) references to "writing" or "in writing" include any visible reproduction;

(c) references to "including" shall be construed as "including but not limited to";

(d) references to "terms" or "schedules" are to terms or schedules of these general terms and conditions (unless the context requires otherwise); and

(e) Words denoting the singular shall include the plural and vice versa and words denoting a specific gender shall include the other gender (masculine, feminine or neuter) unless the context otherwise requires.

1.3 Headings in the agreement (including these general terms and conditions) are inserted for convenience only and do not affect the interpretation of the agreement.

2. Scope of application

The agreement package to which these general terms and conditions are attached contains the terms for the provision of TT-business services (as may be amended from time to time).

3. Term

This Agreement shall continue in full force and effect for a period of 1 (one) year from the Effective Date and shall automatically renew for subsequent periods of 1 (one) year each, unless either party issues to the other party at least thirty (any 30) days before the expiry of the term.

4. TT company service description

4.1 The merchant agrees and agrees that the TT-business service provided by TT-business is limited to (a) recommending customers to the merchant; (b) acting as an intermediary between the customer and the merchant, accepting orders and payments from customers on behalf of the merchant; (c) serving as Intermediary between customers and merchants, including communicating orders and making payments from customers to merchants. TT Company may change the TT-business service at its own discretion, or suspend the TT-business service without prior notice.

4.2 TT Company shall display on the TT Company platform the range of products offered by the Merchant, as previously mentioned it has been communicated to TT-business and complies with the criteria independently determined by TT-business and communicated to the Merchant.

4.3 Merchants shall provide TT-business with all the information required to display products on the TT company platform, including menus, products, product availability at any merchant outlets, business hours and locations of merchant outlets, label knowledge, images, prices and company logo knowledge Upon request of TT-company (“Necessary Information”). For the avoidance of doubt, if the Merchant fails to provide TT-business with the necessary information, TT-business has the right to use any information available to TT-business, including any images related to products on the TT Company platform. Any changes to such information must be notified by the Merchant to TT-business no later than seven (7) business days before the changes become effective.

4.4 Merchants should always verify the information released by TT-business, if there are any errors or inaccuracies, they should immediately notify TT-business (within 1 hour after discovering such errors or inaccurate information). For the avoidance of doubt, the merchant's menu, products, labels, pictures, prices, company labels and other merchant-related information may be published on the TT-business platform and other media (including but not limited to Twitter, Facebook and Google AdWords).

4.5 The merchant agrees and agrees that TT-business does not provide transportation services, nor does it act as a forwarder, courier, postal service provider, delivery service provider, catering provider or an agent of any party. TT Corporation makes no representations or warranties and does not guarantee the quality, safety and/or legality of any product. TT Company does not guarantee the identity of any customer or ensure that the customer will complete the transaction.

4.6 The Merchant acknowledges and agrees that the actual contract for the sale of goods is directly signed by the Merchant and the customer, and TT-business is not a party to such contract, and does not accept any responsibility, duty or liability in connection with any such contract and any Disputes are only between the merchant and the relevant customer.

4.7 The Merchant is required to process any refunds and/or claims arising from the transaction, including but not limited to chargebacks. TT-business may assist the Merchant with the refund and/or claims process, and the Merchant further agrees that TT-business may, at its sole discretion, refund the transaction funds to the Customer without the prior approval of the Merchant.

4.8 TT-business reserves the right to suspend specific transactions and/or customer accounts and/or merchant wallets and/or TT-business merchandise services if TT-Company considers any of the following to occur:

(a) TT Company considers it necessary or wishes to protect the security of customer accounts and/or merchant wallets and/or TT-business services;

(b) TT Company believes that the transaction (i) violates the terms of the agreement or violates the security requirements of customer accounts and/or merchant wallets and/or TT-business services; (ii) is related to (including but not limited to) money laundering, terrorist financing, Suspicious, unauthorized or fraudulent transactions related to fraudulent or other illegal activities;

(c) if the transaction is for the sale of goods and/or services that are not part of the agreed products or business activities of the merchant, or are deemed to be in violation of applicable law;

(d) if the Merchant engages in Prohibited Activities from the Merchant SOP or any other policy of TT-business or any applicable law; or

(e) other aspects relating to TT's compliance with any applicable laws.

4.9 TT Company can decide at its own discretion to provide regular education to merchants on the development of TT-business merchant product services, including any changes or additions to TT-business commodity service facilities.

4.10 TT Company reserves the right to deduct the service fee and capital contribution (if any) that TT-business is entitled to collect from the transaction funds provided by TT-business platform to provide TT-business merchant services.

4.11 If TT-Company provides any equipment related to the provision of TT-business services to the Merchant, including but not limited to Electronic Data Capture (EDC) (“Equipment”), the Merchant agrees that it shall be responsible for such equipment and is obligated to Completed and returned to TT-business after TT-business service is terminated. TT Company may provide in Merchant SOP and/or be published by TT-business on TT Company s platform for more detailed information related to equipment usage, technical and operational support and/or problem solving, which will apply to and bind both parties .

5. Obligations

5.1 Merchants shall register as merchants using the TT-business food merchant registration form or any other method determined by TT-business. Merchants shall integrate TT-business services into Merchant Outlet Stores and operate in accordance with TT-business' instructions and policies (as may be amended from time to time).

5.2 Merchants shall not allow any transaction for any product or item that is prohibited and restricted by applicable laws or TT-business policies.

5.3 Merchants shall retain records related to transactions for at least seven (7) years from the date the transaction occurred.

5.4 Merchants shall conduct business and operate merchant outlets in accordance with applicable laws, and shall ensure that their business activities are not prohibited by applicable laws.

5.5 The Merchant shall at all times possess all relevant licenses and permits to conduct Merchant business, including any food safety laws and regulations. Merchants must immediately notify TT Corporation (not to exceed one (1) hour after receipt of notification) if they become aware of any violations against their business or if the relevant authorities discover that their business is in violation of any applicable law.

5.6 The Merchant declares and warrants to TT-business:

(a) To the best of its knowledge, it has not received funds in connection with any illegal, fraudulent, deceptive or manipulative acts or practices, and the Merchant has not sent funds to or received funds from illegal sources. If the Merchant becomes aware of any such transactions, the Merchant agrees to immediately notify TT-business of suspending any such transactions and/or Customer Account and/or Merchant Wallet;

(b) the information published on the TT Company platform related to the supply of products meets all legal requirements, including all information related to the protection and welfare of customers and any laws and regulations related to the sale of goods;

(c) The information provided by the Merchant to TT-business is up-to-date and accurate, and does not infringe the intellectual property rights of any third party;

(d) products supplied, prepared and sold to the customer are of suitable quality and consumer safety for the route of sale, other stock, production and preparation marks combined and will guard all relevant retail, restaurant and food safety practices and quality as established by the customer or Standard TT Corporation and any applicable law;

(e) it has all licenses required by applicable laws and regulations and has no ongoing criminal, bankruptcy or tax proceedings or other pending penalties related to the operation of the Merchant's business; and

(f) It will not in any way solicit data and/or information from customers or other parties on behalf of TT-business and/or its affiliates without the prior written consent of TT-business and/or its affiliates.

5.7 If any product goes bad, is defective or causes food poisoning, allergies or other results affecting any customer, the Merchant shall be fully responsible and/or legally liable for such incidents and shall release and indemnify TT-company with such any claims, damages or losses in connection with the matter.

5.8 Neither the Merchant nor any director or officer of the Merchant is an individual or entity (“Person”) owned or controlled by a person who is currently subject to any sanctions imposed or enforced by the applicable government authorities in Singapore (collectively, the “Sanctions”) , are not located, organized, or domiciled in a currently sanctioned country. Merchants may not use TT-businessd services in any way. Merchant and its subsidiaries and affiliates have not knowingly, and will not, engage in any transaction or transaction with any person or party, or in any country, in any transactionis or was the subject of sanctions during or at the time of the transaction.

5.9 The Merchant agrees that it and its affiliates shall conduct business in compliance with applicable laws related to anti-corruption laws, and shall not take any actions that directly or indirectly result in violation of such laws, including but not limited to: , directly or indirectly, to any government agency or A government official offers, offers or promises anything of value that would result in a violation of any such laws. Merchants and their affiliates shall operate in compliance with all material aspects of applicable laws pertaining to anti-money laundering and financial recordkeeping and reporting requirements at all times.

5.10 Merchants shall not:

(a) Decode or perform any reverse engineering on the system of TT-Company or TT Company platform;

(b) Perform any actions that may cause damage and/or interruption to the system of TT-business or TT company platform; or

(c) Perform any act of duplicating, duplicating and/or scraping information and/or data of TT-business services, TT-Company and/or customers earlier.

5.11 The Merchant agrees to promote sales and marketing activities with TT-business, including co-funded events (“Events”) organized by TT-business (“Promotions”). If the Merchant wishes to opt-out from promotional marketing, the Merchant shall inform TT-business's Customer Service of his intention and fill out the opt-out form. TT Company shall process the opt-out request within fourteen (14) days of receipt of the completed opt-out form.

5.12 The Merchant shall be responsible for maintaining the confidentiality of any and all identification information, passwords, personal identification numbers (PINs) or any other codes used to access the Merchant Wallet. Merchants are solely responsible for all activity that occurs under their Merchant Wallet, even if such activity or usage is not performed by the Merchant. TT-business shall not be liable for any losses or damages caused by the unauthorized use of the Merchant Certificate or the Merchant’s failure to perform this clause.

6. Co-funding activities of TT Corporation

If the Merchant participates in the Event, the Merchant's sponsorship of the Event (“Sponsorship”) shall be based on each net sale recorded in the TT-business system. TT Company shall notify the Merchant of its contribution share in the relevant activities by e-mail or any other means at the sole discretion of TT-business.

7. Fees and taxes

7.1 As the price of TT Company's services provided by TT Company, the Merchant shall pay TT-Business the service fee ("Service Fee") of TT-Company, which shall be listed in the TT Company Merchant Registration Form. The service fee shall be charged for each net sale based on the successful transaction recorded in the TT-business system. The service fee shall be exclusive of any service and sales tax (SST) and the merchant shall be responsible for any taxes charged by TT-business on the service fee.

7.2 The transaction funding settlement terms after release of service fee, capital contribution (if any) and/or other fees (if any) will be further provided in Merchant SOP and will be changed at TT-company’s sole discretion.

7.3 The Merchant hereby authorizes TT-business and/or its affiliates to initiate a debit or credit entry to the Merchant Wallet at any time by written notice to the Merchant, unless otherwise provided by applicable law, for reasons including:

(a) correct any errors in the processing of any transactions and/or instructions provided by the Merchant to TT-business, including but not limited to double payment;

(b) if TT-Company determines that the Merchant is involved in any fraudulent or suspicious activity and/or transactions;

(c) in connection with any incentives or rebates;

(d) in connection with any uncollected fees or contributions (if any);

(e) in connection with the resolution of any transaction disputes, including any compensation due to or from the Merchant; and

(f) any other reason in connection with any transaction as determined by TT-Company in the future.

7.4 TT Company may at any time, in its sole discretion, revise the Service Charges, Contributions or any other applicable charges, or include any additional charges, by giving written notice to the Merchant.

7.5 Merchant shall be responsible for all taxes, duties, fees and other charges arising out of or in connection with the supply of Products or its business (“Taxes”) and undertakes to pay all such taxes promptly. If the Merchant does not take chargebacks and such chargebacks and (if applicable) any related chargebacks are required to be paid by TT-business, TT-business is entitled to recover such amounts paid by TT-business.

8. Intellectual property rights

8.1 TT Company and/or its licensors retain and shall retain all rights, titles and interests in and to all copyrights, trademarks and other intellectual property rights therein and related thereto, except those expressly granted to the Merchant in the agreement.

8.2 The Merchant authorizes TT-business a global, non-exclusive, royalty-free, non-transferable license to reproduce, use and display any logo, trademark, trade name or other intellectual property rights owned by TT-business only during the term of the agreement, or to execute the agreement And authorized to merchants. The Merchant hereby warrants and represents that it owns or has the right to use and sublicense or license any intellectual property rights to TT-business.

8.3 The Merchant represents and warrants that it owns or is the legal licensor of all intellectual property rights used hereunder and that there is no infringement or violation of any third-party ownership or intellectual property rights, and no other party will claim to own such Intellectual property rights are the same.

8.4 All reports, specifications and other similar documents prepared or prepared during the course of the agreement, including documents, materials related to TT-business services, and any derivatives of any intellectual property rights granted by any party shall be the absolute property of the party in Join the party throughout the prep and anytime thereafter. For the avoidance of doubt, the intellectual property rights subsisting in all reports, specifications and other similar documents set out in this clause shall at all times belong to the relevant parties.

8.5 Each party warrants to the other that it will not use any trademark of the other party in any marketing activities, including but not limited to promotional activities, without the prior written consent of the other party. Notwithstanding the above provisions, TT Company has the right to use the merchant's trademark to promote TT-business services and related promotions on all platforms in all media around the world.

9. No Warranty

9.1 TT Company FOOD services are provided "as is" without any express, implied or statutory representation or warranty. TT Corporation and any of its subsidiaries and affiliates, officers, directors, agents, joint ventures, employees and suppliers expressly disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. TT Company does not have any control over products paid for through TT-businessFOOD services. TT Company does not guarantee continuous, uninterrupted or secure access to any part of the food service, and operations of the TT-business website may be temporarily suspended for maintenance or upgrades, or may be disrupted by numerous factors beyond the control of TT-business.

9.2 TT Company shall not be liable for any of the following situations:

(a) any suspension or refusal to accept payments that TT-business reasonably believes to be fraudulent or not properly authorized;

(b) payment instructions received contain incorrect or malformed information;

(c) the hardware, software, mobile device and/or internet connection are not functioning properly due to, including without limitation, viruses, outages or other forms of system disruption (such as unauthorized access by third parties); or

(d) any of the circumstances set out in Clause 4.8.

10. Confidentiality and Personal Data

10.1 Each party shall keep confidential and shall not disclose to anyone or directly or indirectly use its own or any other person's interests (except to properly perform its obligations under the agreement), any disclosed, provided confidential information or otherwise The means are provided to the receiving party by or on behalf of the disclosing party. "Confidential Information" means any information designated as confidential or proprietary in writing or, if provided orally, immediately confirmed in writing by the Disclosing Party as having been disclosed to the Receiving Party, including any Personal Data, All subscriber information (including viewing patterns, viewing details, amount, time or duration of time or duration of viewing of content using devices), format or media, whether machine-readable or human-readable, including written, oral or tangible form, and Includes information communicated or obtained through meetings, documents, correspondence or inspection of tangible items. These Terms shall not apply to any Confidential Information that is in the public domain at the time disclosed, made available or otherwise made available by the Disclosing Party, and shall cease to apply to any information subsequently made publicly available, except as a result of any breach by the Receiving Party.

10.2 The Receiving Party may disclose Confidential Information to (a) its directors and employees where their duties require them to have access to such Confidential Information, provided that the Receiving Party shall instruct such directors and employees to treat such Confidential Information as confidential, shall not use such Confidential Information for any purpose other than the proper performance of their duties; (b) its external auditors, lawyers and professional advisors and recipients shall ensure that disclosed Persons are bound by the contracts set forth in this clause to which contracts apply.

10.3 Both parties shall comply with all applicable laws and their respective obligations as data users and data processors stipulated in the privacy policy related to any personal data provided on the TT-business platform in connection with this Agreement. For the purposes of this Agreement, "Personal Data" means Personal Data, with the meaning ascribed thereto, which is under the control of the Data User and which is performed by the Data Processor for the performance of this Agreement; "Data Processor" means means any person other than an employee of the data user who processes personal data only on behalf of the data user and who does not process personal data for any of their own purposes;

10.4 The confidentiality obligations set out in this Clause 10 shall survive the termination of the Agreement and/or until the Confidential Information enters the public domain.

11. Force majeure

11.1 Both parties are exempted from all obligations and work delays caused by force majeure. "Force majeure" means any unforeseen, unavoidable event and/or exceptional circumstances beyond the reasonable control of both parties, including but not limited to epidemic or pandemic (coronavirus disease 2019 (Covid-19) epidemic/pandemic Except for epidemics), natural disasters, wars, rebellions, aggression, sabotage, mass riots, and the existence of government monetary affairs regulations that directly affect the performance of the agreement.

11.2 If either party is delayed or unable to perform its obligations under this Agreement due to a force majeure event, it shall notify the other party in writing as soon as possible after the force majeure event occurs.

12. Termination

12.1 Either party may immediately terminate the agreement if:

(a) the other party files for bankruptcy, becomes insolvent, or enters into any arrangement, settlement or assignment for the benefit of its creditors, or appoints a receiver or administrator for that party or its business, or if that party goes voluntarily (other than in a reorganization or merger) ) or compulsory liquidation;

(b) the other party materially breaches the Agreement, or if the non-breaching party believes that such breach can be cured and provides an opportunity to remedy, but the breach is not cured within 30 (thirty) days from the date of the non-breaching party's notification of such breach; or

(c) TT Company suspects any illegal, illegal and/or fraudulent behavior by the Merchant and/or the Merchant's employees or agents;

(d) the other party violates or fails to comply with any applicable law in a manner that may adversely affect the Observing Party in any material respect, including any food safety or other regulations relating to restaurants and/or meals; or

(e) 30 (thirty) days prior written notice to the other party for any reason or no reason.

12.2 Termination of TT-business food services cannot exempt or limit the obligations, responsibilities and responsibilities of the manufacturer or TT-business incurred prior to the termination.

13. Homework

13.1 The Merchant shall not assign any of its rights under this Agreement to anyone without the prior written consent of TT-Company.

13.2 Without the prior written consent of TT-Company, the merchant shall not allow others (except customers) to use TT-businessFood services.

13.3 The terms of this Agreement shall be binding on the parties and their respective successors and permitted assigns.

14. RELATIONSHIP OF THE PARTIES; DRIVER AS INDEPENDENT CONTRACTOR

14.1 Nothing in this agreement shall be construed as establishing a partnership, joint venture or agency relationship between the Merchant and TT-business. Neither party has the authority to enter into any type of agreement on behalf of the other party.

14.2 The third-party agreement on which the driver consistently provides food delivery services to customers is an independent agreement between the customer and the driver, and the driver is not an employee or agent of TT-business. TT company is just an intermediary between customers and drivers.

14.3 TT-business does not provide any transportation services, and TT-business shall not be liable to any party for any company's actions, negligence, failure, lateness or refusal to provide transportation services.

14.4 TT Company does not guarantee and shall not guarantee the safety, reliability, compatibility or ability of the driver during his obligation to deliver the product from the merchant network to the customer. Accordingly, the Merchant hereby releases TT-business harmless and releases TT-business from any and all liability, claim, cause or damage arising out of such delivery services by the driver.

15. Compensation

Merchant shall indemnify and hold harmless TT-business, its affiliates and each of its officers, directors, servants, agents and third-party contractors ("Indemnified Parties") from any loss, liability, cost and Expenses (including full reimbursement of any legal and professional fees), the avoided party’s suggestion or intimidation by a third party regarding any product, merchant using TT-business food service or TT’s Food platform and/or any violation of any terms of the agreement conduct, unless due to negligent, malicious or willful misconduct of TT-business. Notwithstanding anything else in this Agreement, the parties agree that neither party shall be liable to the other for any loss of profits, goodwill, business opportunities,

16. AppropriateLaw; Dispute Resolution

This agreement is governed by the laws of Singapore. In the event of any dispute, dispute, claim, or disagreement of any kind between the parties arising out of this (“Notice of Dispute”), the parties shall, within thirty (30) days of receipt by either party, attempt to notice, the dispute will first be resolved through mutual consultation between the senior management of both parties. If the dispute cannot be resolved through mutual agreement within thirty (30) days, it shall be submitted to the Asian International Arbitration Center (“AIAC”) for arbitration in accordance with the AIAC Arbitration Rules and the final settlement shall take effect provisionally, which rules are deemed to be incorporated by reference into these Terms . There will be one (1) arbitrator, to be appointed jointly by the parties. If the parties cannot agree on an arbitrator, the arbitration shall be appointed by the Director of AIAC in accordance with the AIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration is Kuala Lumpur, Singapore. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. There will be one (1) arbitrator, to be appointed jointly by the parties. If the parties cannot agree on an arbitrator, the arbitration shall be appointed by the Director of AIAC in accordance with the AIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration is Kuala Lumpur, Singapore. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. There will be one (1) arbitrator, to be appointed jointly by the parties. If the parties cannot agree on an arbitrator, the arbitration shall be appointed by the Director of AIAC in accordance with the AIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration is Kuala Lumpur, Singapore. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. Arbitration shall be appointed by the Director of AIAC in accordance with the AIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration is Kuala Lumpur, Singapore. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. Arbitration shall be appointed by the Director of AIAC in accordance with the AIAC Rules. The language of the arbitration shall be English. The place and seat of the arbitration is Kuala Lumpur, Singapore. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding. The parties agree that Part III of the Arbitration Act 2005 shall not apply to this agreement or to arbitration proceedings arising out of this agreement. This agreement and the rights and obligations of the parties shall remain in full force and effect until determined in any arbitration proceeding under this agreement, except for the disputed part, which shall be determined in the arbitration proceeding.

17. Precautions

17.1 All notices under this agreement shall be delivered by personal delivery, overnight express registered mail or email to the following address:

(a) If to TT Company:

TT Company Mobile Malaysia Sdn. Ltd.

Level 25, Menara Southpoint,

Mid Valley, 59200,

Kuala Lumpur,

Singapore.

Email: TT.vip@Gmail.com

Attention: Group General Counsel

(b) if sent to a Merchant, to the address listed in the Merchant's details, or such other method or means as may be determined by TT-business.

17.2 All notices under this Agreement shall be deemed to have been duly given:

(a) if delivered by hand, at the address required by this Clause 17;

(b) if sent by overnight courier, on the second (2) business day after the courier picks up the package; or

(c) if sent by email, on the day it is sent, provided such email is sent before 5:00pm on a business day in Singapore; if sent after 5:00pm on a business day or on a non-business day, then shall be deemed delivered on the next business day. If Merchant sends notifications by email, such emails shall be sent from the email address listed in the Merchant's details and shall be deemed to have been sent by Merchant, an officer of Merchant, or a party authorized by Merchant to act on behalf of Merchant.

18. No Waiver

A party's failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or a waiver of the right to enforce that provision or any other provision of this Agreement. No waiver shall be construed as a continuing waiver.

19. Severability

If any part of this agreement is invalid, illegal or unenforceable, that part shall be severed from the remainder of this agreement, which shall continue to be valid and enforceable to the fullest extent permitted by applicable law.

20.Reputation subsystem

Reduce the credit score based on the number of customer complaints, reduce the credit score of 1 order per complaint -10 points. For every 10 points deducted, a specified amount of dollars is paid to restore credit. If there are no overdue orders within 3 days after paying the store deposit, the store deposit can be withdrawn. If the second order is late, 10 points will still be deducted for each complaint, and 10 points will be paid to pay the specified amount of US dollar store deposit to restore the credit. After the merchant guarantees that there are no overdue orders within 5 days, the store deposit can be withdrawn. Depending on the number of credit repair points, the deposit payment time is also longer.

21. Entire agreement

This agreement (including all attachments and other documents provided here, including but not limited to merchant SOP and standard operating procedures established by TT-business for providing TT-business goods and services) represents the complete agreement between the two parties on its subject matter, among which Parties shall be bound by it. All matters not stipulated in the agreement will be stipulated in the merchant's SOP or any other document published by TT-business on the TT company platform. The Merchant SOP is an integral part of this Agreement and by agreeing to this Agreement, the Merchant agrees to abide by the Merchant SOP.

Last Updated: October 11, 2021